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Steven Cohen|February 7, 2020
Category: Legal News
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Menards has been hit with a class action lawsuit by consumers who claim that the home improvement company offers a delusive rebate program.
Plaintiff Amy Childers says she visited the Menards website to purchase fence panels during an advertised “11% Off Everything” promotion.
After she completed her purchase, she allegedly downloaded the rebate coupon that corresponded to her purchase from the Menards’ Rebate Center online. She then filled out the coupon and mailed it to the address listed on the website.
Childers says she waited the six-to-eight week period for the rebate to be processed but did not receive anything in the mail from Menards.
Then, in December 2018, she was told her purchase did not qualify for the 11 percent off rebate because the items she purchased were on sale and therefore did not qualify.
Childers claims the fact that the items were on sale, and thus ineligible for a rebate, was not disclosed to her prior to her purchase. In addition, she says she didn’t see any language informing her that her purchase was not eligible for the rebate at any time during her purchase.
“Menards breached its contract with Childers by failing to send the rebate checks to Childers at all, or by failing to send the full amount promised,” the Menards class action lawsuit states.
The plaintiff says Menards created the mail-in rebate program to “reduce the issuance and redemption of rebates.”
Also, the Menards class action notes that Menards intentionally and systematically fails to pay the 11 percent rebate to those who have followed the correct process of attempting to obtain the rebate.
“Menards’ rebate process systematically denies its customers the full value of the rebates that they earned by following the terms of Menards’ rebate program, purchasing items during the rebate promotional period, and timely submitting the required rebate paperwork,” the plaintiff states.
The Menards class action wants Menards to stop its “unfair, deceptive and illegal practices,” which includes its misrepresentations of its rebate program. The plaintiffs also want Menards to provide the rebates to those who have dutifully followed the rebate process.
The Menards class action lawsuit also claims that the company’s rebate program is “the best of both worlds” as they can sell their items at full price knowing that numerous customers will never receive the rebates to which they are entitled.
“Menards’ rebate process is designed to deny rebates that its customers earned by the terms of its rebate program after purchasing items during the rebate promotions and timely submitting the required paperwork,” claim the plaintiffs.
The Menards class action point to hundreds of online complaints about Menards’ rebate program and state that after customers send in their rebate forms, they have no way of tracking their specific rebates. They state that the only way to contact Menards is through an online form or a P.O. Box number.
Do you shop at Menards and haven’t received your promised rebates? Let us know in the comments section below.
The plaintiffs are represented by Eric J. Haag of Atterbury, Kammer & Haag, S.C. and Sabita J. Soneji and V Chai Oliver Prentice of Tycko & Zavareei LLP.
The Menards Rebate Class Action Lawsuit is Childers, et al. v. Menard Inc., Case No. 3:20-cv-00107, in the U.S. District Court for the Western District of Wisconsin.
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Craig Timmons says:
June 2, 2024 at 8:42 pm
Roof shings
Reply
Anna Belladonna says:
May 28, 2024 at 11:24 am
I have consistently sent in rebate and abided by what is in the small print instructions etc. I regularly don’t get the rebates UNLESS it’s for a few cents or a couple of bucks. When I’ve submitted receipts for larger purchases, it seems to coincidentally never get processed. Several years ago I made a larger purchase and got a $26 rebate back. Since then, only on very very small rebates. Literally nothing over a couple of bucks, EVER. This is for the Menards in Maplewood, MN.
Reply
John says:
May 24, 2024 at 8:48 am
I want to file a class action suit! I’m sick of mailing in rebates and NEVER GETTING THEM!
Their rebate tracker always says mailed but they never show up!
I HATE THESE A$$ H@/&2 !!!!!Reply
Larry Haner says:
May 14, 2024 at 12:07 pm
Bought a garage door sent in rebate 3 months go by no check go on line they say they sent check but they did not
Reply
Rae Cohen says:
May 9, 2024 at 3:05 pm
Menards is a rip-off company. I once did not have my receipt when trying to return my merchandise. They told me they would hold my merchandise, look up my receipt and get in touch with me—promising a refund or return of merchandise. They handed me a bogus receipt for the holding of my merchandise to make it look official. Menards never got back with me nor refunded my money, after many emails going back and forth. They essentially stole my merchandise. They’re CROOKS!
Reply
Ryan Anderson says:
April 23, 2024 at 8:30 am
These are total scams and such a wasteful process. Why in the world does this need to be so strict and sent in my mail with a stamp. These rebates could easily be handled online. Most often when submitting a rebate, it equates to receiving nothing in return besides lost time and money on an envelope and stamp. Recently I purchased a few pallets of patio bricks that upon delivery had several broken. I already submitted the rebate since they give very little time to submit and when returning the bricks for an exact exchange, they voided the rebate…Oh but I was told I can go back through the entire process and resubmit, BS on that. It’s such a stupid and fraudulent process.
Reply
Beverly Benson says:
April 11, 2024 at 4:39 pm
Hello I bought a shed and I returned in on line and then I bought another 1 the same one I picked it up and paid for it at Menards but the rebate company keeps giving me the run around they are a stupid company and Menards needs to do away this rebate company and get the rebate when you buy the item
Reply
« Previous1…160161162
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1,780 thoughts onMenards Class Action Alleges Deceptive Rebate Program
Craig Timmons says:
June 2, 2024 at 8:42 pm
Roof shings
Reply
Anna Belladonna says:
May 28, 2024 at 11:24 am
I have consistently sent in rebate and abided by what is in the small print instructions etc. I regularly don’t get the rebates UNLESS it’s for a few cents or a couple of bucks. When I’ve submitted receipts for larger purchases, it seems to coincidentally never get processed. Several years ago I made a larger purchase and got a $26 rebate back. Since then, only on very very small rebates. Literally nothing over a couple of bucks, EVER. This is for the Menards in Maplewood, MN.
Reply
John says:
May 24, 2024 at 8:48 am
I want to file a class action suit! I’m sick of mailing in rebates and NEVER GETTING THEM!
Their rebate tracker always says mailed but they never show up!
I HATE THESE A$$ H@/&2 !!!!!Reply
Larry Haner says:
May 14, 2024 at 12:07 pm
Bought a garage door sent in rebate 3 months go by no check go on line they say they sent check but they did not
Reply
Rae Cohen says:
May 9, 2024 at 3:05 pm
Menards is a rip-off company. I once did not have my receipt when trying to return my merchandise. They told me they would hold my merchandise, look up my receipt and get in touch with me—promising a refund or return of merchandise. They handed me a bogus receipt for the holding of my merchandise to make it look official. Menards never got back with me nor refunded my money, after many emails going back and forth. They essentially stole my merchandise. They’re CROOKS!
Reply
Ryan Anderson says:
April 23, 2024 at 8:30 am
These are total scams and such a wasteful process. Why in the world does this need to be so strict and sent in my mail with a stamp. These rebates could easily be handled online. Most often when submitting a rebate, it equates to receiving nothing in return besides lost time and money on an envelope and stamp. Recently I purchased a few pallets of patio bricks that upon delivery had several broken. I already submitted the rebate since they give very little time to submit and when returning the bricks for an exact exchange, they voided the rebate…Oh but I was told I can go back through the entire process and resubmit, BS on that. It’s such a stupid and fraudulent process.
Reply
Beverly Benson says:
April 11, 2024 at 4:39 pm
Hello I bought a shed and I returned in on line and then I bought another 1 the same one I picked it up and paid for it at Menards but the rebate company keeps giving me the run around they are a stupid company and Menards needs to do away this rebate company and get the rebate when you buy the item
Reply
« Previous1…160161162
Leave a Reply
Please note: Top Class Actions is not a settlementadministrator or law firm. Top Class Actions is a legal news sourcethat reports on class action lawsuits, class action settlements,drug injury lawsuits and product liability lawsuits. Top ClassActions does not process claims and we cannot advise you on thestatus of any class action settlement claim. You must contact thesettlement administrator or your attorney for any updates regardingyour claim status, claim form or questions about when payments areexpected to be mailed out.
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